As outlined in parts 4 and 5 of Appendix “M”, the Service Expansion Committee consists of Steering Committee and a Working Committee, each comprised of both UPCE and Canada Post representatives. The Working Committee carries out mandates it receives from the Steering Committee, such as:

• Identifying proposals which will create additional positions
• Identifying growth potential in current functions represented by the bargaining agent
• Identifying proposals to contract in work currently not performed by employees of the Corporation
• Describing, establishing and monitoring pilot projects which will test the viability of the proposals identified above and the quality of service enhancement

The following flowchart, titled “Life Cycle of a Project”, serves as an overview of the different key points involved in the project cycle. This process needs to be followed to ensure that the project is properly developed, executed, and all factors are considered when evaluating in order to present it, so that it will be successful and lead to additional positions for UPCE.

Are there any examples of positions that have been created by Appendix “M”?

Yes, here are several examples of positions Appendix “M” has sponsored so far:

• Translation Services - November 2003 - 4 new permanent full time positions
• CPAA Data Processing Centre - January 2004 – The original staffing complement was 17 positions, of which 6 were full time indeterminate and the remainder being term positions. Current staffing complement is 22 positions, which includes 6 permanent full time positions and 9 part-time permanent positions.
• Pension Service Centre (PSC) - March 2004 - 16 new permanent full time positions
• Customer Service Contact Centre (Electronic Shipping Tool) - October 2004 - 8 permanent part time positions
• E-Learning – February 2006 – 2 permanent full time positions
• Payroll Trainers – May 2007, – 3 new full time positions.
• Pay Contact Centre – November 2007 – Staffing complement of 19 positions, of which 10 are new full time, 5 are new part-time, and 4 full time term positions.
• Interliner—December 2009 (Pilot in Progress)—3 Full Time Positions created to address Proof of Delivery (POD) gaps with Canada Post’s last mile delivery for Purolator and FedEx products.

Ideas or suggestions for possible projects can be submitted by any employee to the Working Committee to explore, which in turn could be presented to the Steering Committee for approval to pursue and result in a potential pilot project.